A vendor is waiting on payment. Statements need to go out. A homeowner calls to update their account. These are ordinary parts of a community manager’s day, but getting them done has often meant switching systems, tracking down information, or returning to the one desktop that can finish the job.
Those interruptions add up. A straightforward question becomes a callback. An invoice waits while someone checks a vendor’s records. Work that should move forward gets added to a list for later.
The latest updates to FRONTSTEPS Manager bring more of that work into your browser. Vendor management, accounts payable, statements, and homeowner accounts now sit together in the workspace where you manage your communities. Here’s what that means for your next busy workday.
Know Your Vendors at a Glance
When a vendor calls about an unpaid invoice, your team needs to know what’s holding it up. Searching for an insurance document or asking a colleague to check another system slows down an answer that should be easy to find.
FRONTSTEPS Manager brings your vendors into one place, with a quick visual view of whether each is ready to be paid. Insurance and compliance issues are easier to spot before they become payment problems, giving your team a chance to follow up while there’s still time to resolve them.
That visibility helps with the conversation, too. If a vendor needs to provide updated information, you can specify what needs attention rather than promising to investigate and call back.
You can also review a vendor’s work order and invoice history from their record. When a question concerns earlier work, the background is close at hand, helping staff pick up the conversation without retracing someone else’s steps.
Keeping vendor records together also makes them easier to maintain. Your team spends less time digging for details, and the next person who opens the record has a clearer starting point.
Move Invoices From Inbox to Paid, Faster
An invoice can spend more time waiting for its next approval than it takes to review. Someone needs to act, but they may not know it’s their turn. Meanwhile, the vendor keeps asking when payment will arrive.
With accounts payable in FRONTSTEPS Manager, your team can create, approve, and pay invoices without leaving the platform. Approvals route to the appropriate people, who receive notifications when their review is needed. The next step becomes part of the workflow instead of another reminder someone has to send.
When invoices are ready, you can pay one or process a batch. Before committing, you can review current and projected bank balances to understand how the payment run will affect the accounts involved.
That makes a difference whether you’re handling one time-sensitive invoice or working through a full payment queue. Your team can keep payables moving while giving each approval and payment decision the attention it deserves.
Get Statements Out the Door With Confidence
Statement runs shouldn’t bring the rest of your workday to a stop. In FRONSTEPS Manager, you can start a run from your browser and keep working while the statements generate in the background.
Before you begin, a delivery summary helps you see who’s included and how statements are set to be delivered. It’s a chance to review the audience before sending, when making a correction is much easier.
You can print, mail, or email statements, all from the same place. After an email run, delivery reporting shows which statements were sent and which failed, so your team can identify and address delivery issues.
This becomes especially useful as year-end approaches and statement and payment volume rises. You still need to answer homeowners, review invoices, and support boards while those batches are running. Browser-based statements let that work continue, with a clearer view of what needs attention once the run is complete.
Handle Homeowner Requests in One Place
A homeowner calling about their account usually expects a simple conversation. They don’t know which system stores their information or who on your team can make changes. They just need help.
FRONTSTEPS Manager makes more of those everyday requests easier to resolve. You can look up a unit, see the owner, and update their information without switching systems. Keeping that work together means fewer handoffs and less time asking a homeowner to wait while you find the right record.
When a home sells, your team can handle the ownership change from start to finish while preserving the prior owner’s history. The new ownership record can move forward, and the information your team may need later remains available.
Clearer delivery preferences also help staff understand how important correspondence should reach each owner. When someone asks about a missing letter, those preferences give your team a useful starting point for checking and correcting the record.
More of Your Workday, Connected
Vendor records, payables, receivables, and owner accounts affect one another throughout the day. A vendor’s status matters when an invoice is ready for payment. An owner’s delivery preferences matter when statements go out. Bringing those tasks together helps your team work with the context each decision requires.
These updates consolidate more daily work into a single modern workspace. Alongside ALLi, they reflect FRONTSTEPS’ broader direction: a more connected community management experience that supports the people doing the work.
For your team, the benefit shows up in familiar moments: answering a question while the homeowner is still on the phone, moving an invoice forward, or finishing a statement run without putting everything else on hold.
Get Comfortable With What’s New
The best way to get familiar with these updates is to see them in action. Bring your questions to the weekly Manager training call and explore how the workflows fit your team’s day.
Join a live FRONTSTEPS Manager training to walk through what’s new and ask questions with the FRONTSTEPS team.
Exploring FRONTSTEPS for your management company? Schedule a call with FRONTSTEPS to see how FRONTSTEPS Manager can support your communities and the people who keep them running.
