Community living works best when residents feel connected, informed, and empowered to take action. Yet for many management companies and HOAs, maintaining that connection takes significant time and effort, especially when juggling low technology adoption, late payments, communication gaps, and lean teams carrying heavy workloads.
These challenges become even more pressing as we approach what we call the Super Bowl of Payments: The end-of-year and early-January period when resident payment volume surges and support teams feel the strain.
That is exactly why FRONTSTEPS created Resident Engagement, a powerful new tool built to help communities communicate more effectively, drive adoption, simplify payments, and prepare for the busiest time of the year.
What Is Resident Engagement?
Resident Engagement is the newest addition to the FRONTSTEPS ecosystem, designed to strengthen communication and action across your communities. It lives directly inside FRONTSTEPS Community, giving management teams one central system to streamline messaging, automate reminders, and guide residents toward important tasks like registering for the portal or paying assessments.
- Send targeted, personalized communications
- Increase portal adoption and reduce payment confusion
- Gain real-time visibility into resident behavior and outcomes
The best part is, Resident Engagement is included at no additional cost for FRONTSTEPS Community customers. We’re just here to make your job easier!
Why Resident Engagement Matters
Whether you manage multiple communities, serve on an HOA board, or are a resident looking to stay informed, Resident Engagement delivers meaningful value.
For Management Companies
- Help lean teams accomplish more with automated workflows and templates
- Reduce collection challenges and increase on-time payments
- Access dashboards that show what is working and where residents need support
For HOA Boards
- Demonstrate value to homeowners
- Increase higher satisfaction and retention
- Leverage data-driven insights to guide decisions and justify investments
For Residents
- Receive easier payment reminders and quick action links
- Get clear, consistent communication with no guesswork
- Feel more informed and connected to their community
Key Features That Drive Excitement
- Analytics Dashboard: Track adoption, engagement, and payments in real time
- Smart Segmentation: Target groups such as unregistered residents or those with outstanding balances
- AI-Powered Content: Generate polished, effective email content quickly through the FRONTSTEPS AI assistant, ALLi
- Self-Service Flexibility: Build, schedule, and automate campaigns with ease
Real-World Results
- A 60 percent increase in portal adoption using automated registration campaigns
- 87 percent online payment adoption when targeted reminders were implemented
- A three-person team supporting multiple communities saved hours every week through automation
Perfect Timing: Your Secret Weapon for the Super Bowl of Payments
- Spikes in resident questions
- High call volume
- Confusion around due dates
- Increased risk of late payments
Resident Engagement helps your team get ahead of this rush by:
- Automating clear, proactive reminders
- Guiding residents to pay on time through targeted segments
- Reducing confusion with consistent messaging
- Empowering lean teams to communicate at scale
If there is ever a time to adopt Resident Engagement, it is now, before payment season peaks. Nothing feels better going into the holiday season than having your Q1 communications locked in!
Get Started with FRONTSTEPS Resident Engagement Today
Ready to explore the full power of Resident Engagement?
