SUPERBOWL OF PAYMENTS
Be Ready Before
the Rush
December–January brings the highest volume of HOA payments all year.
Use this toolkit to prepare your team, guide residents, and reduce support calls.
Why Prepare Now?
Annual, quarterly, and monthly billing cycles converge at year-end, driving a surge in payment transactions and questions. A little prep today prevents delays, confusion, and avoidable call volume tomorrow.
Fewer calls, faster payments
Set clear expectations with residents ahead of time.
Less stress for staff
Follow a simple, repeatable setup checklist.
Cleaner reconciliation
Reduce payment errors with best-practice guidance.
FRONTSTEPS
Free training sessions
Payment Setup Best Practices
Deliver better service with connected solutions. Boost revenue and profitability with increased efficiency.
Resident Communication That Reduces Calls
As the heroes of the community, we focus on your needs in our platform’s development.
Last-Minute Troubleshooting
Improve community living with easy-to-use tools.
Open Forum Question Answers
Feel free to ask our team of experts any questions you may have!
Training 1 | October 9th | 1:30 MST
Training 2 | November 6th | 1:30 MST
Training 3 | December 11th | 1:30 MST
Frequently Asked Questions
When should we start resident communications?
Start in October with a simple “how and when to pay” message, then follow up in late November and mid-December.
What’s the fastest way to reduce call volume?
Set clear deadlines, share step-by-step payment instructions. Use our resident templates to keep messages consistent.
What payment methods are supported?
Credit/debit and ACH (depending on your configuration). Confirm the methods you plan to accept before sending resident communications.
Where can I get help live?
Register for a training session. Our support team is also available during normal business hours.
Contact Support
Resident Support Hours:
6am MDT – 6pm MDT
Resident Support Email: [email protected]
Payment Support Email: [email protected]
(800) 992-4384