Company Culture & Engagement Drives Award Recognition

Employee engagement takes the cake as we embark on a new year. Putting our employees above all else and having an engaged workforce is what will allow us to achieve our goals. And we are thrilled and honored to be once again listed among Built In’s Best Places to Work Awards, for the fourth consecutive year.  

The annual awards program includes companies of all sizes, from startups to organizations with more than 500 employees, and honors both remote-first employers as well as companies in the largest tech markets across the U.S. 

We’ve tapped Rob Phillips, Director of Training and Organization Excellence, to provide a bit more insight on the heart and science of our engagement programs.  

Here are excerpts from that conversation: 

Q: What are some highlights about the FRONTSTEPS culture?

A: “Per our fourth-quarter employee engagement pulse survey, 8 in 10 of our team members believe that FRONTSTEPS has a strong and positive organizational culture. One thing that strongly resonates throughout our culture is the collective desire to help our teammates be successful and achieve their full potential. We celebrate this mindset through three Cultural Pillars: Caring, Empowering, & Pioneering.  

  • Caring is a display of kindness, concern, and compassion for others.  
  • Empowerment is achieved when we teach, coach, trust, and provide our teammates with the support they need to be successful.  
  • A pioneer pushes boundaries to advance a cause or idea or break a record. Pioneering means proactively looking for opportunities to improve, creatively overcoming obstacles, failing forward, and taking great pride in successes.” 

Q: How do you keep a pulse on what employees need to thrive?

A: “Our People Operations Team conducts Quarterly Engagement pulse surveys with a focus on alignment to our organizational culture, employee wellbeing, and the ability to learn and grow in our roles. The anonymous feedback we receive every quarter provides invaluable insight into the day-to-day lives of our employees. We also conduct employee micro-surveys following each monthly All-Hands meeting to solicit feedback on business performance updates and organizational communication. Additionally, every monthly All-Hands includes an employee favorite: ‘Questions for the CEO’. These are questions that are anonymously submitted from across the business that seek further explanation or clarification around business initiatives.  

Last, but certainly not least, is the foundational work of our Employee Experience Committee. This committee is made up of employees, managers, and executives from across the company that have a desire to lead initiatives and cultivate an environment that allows our team members to thrive.”

Q: Why is this recognition meaningful to you?

A: This recognition is incredibly meaningful to us as it shows our long-standing commitment to our people. We want to surround ourselves with the best, brightest, and most driven people out there to fulfill our vision to reimagine and transform the way communities live, engage, and prosper. To do that, we need to create an environment where talented people enjoy coming to work each day. Viewed through that lens, our culture is a competitive edge.

Interested in joining the FRONTSTEPS family? We are growing and looking for people with the creativity and drive to reimagine community support. To view our current openings, click here.  

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