A few months ago we kicked off our #YouAskedWeListened initiative. The goal of this initiative is to gather valuable feedback from our customers about our product and support, and make necessary improvements to both. Last month we hosted a webinar highlighting some of the improvements we’ve made to our software aimed at making it easier to use. This month we thought it was important to update customers on the progress we’ve recently made in terms of improving both the support and training we provide to our customers.
Rob Phillips, our Senior Manager of Customer Experience and Training, hosted the webinar, You Asked, We Listened: Recent Improvements to Customer Support. From achieving a 24-hour response rate to increasing headcount on the support team, Rob discusses the changes that have been made over the past few months to improve customer service. He also shares insight into future plans to continue making enhancements.
Unfortunately we experienced some technical difficulties with the transcription tool we use to collect questions and feedback throughout the webinar. If you asked a question and it wasn’t answered, please reach out to our customer support team for assistance. You can get in touch with them by phone at 1-800-992-4384 or by filling out this form: http://go.frontsteps.com/Create-a-Case.html.