Take Back Your Time
If you’re in community management, you already know how packed your days can get. It can be tough to find time for planning or growing your management company. You have to handle homeowner requests and answer many emails and phone calls.
But what if you could hand off the routine stuff—like password resets or online payment help—to a trusted team without hiring more staff? What if your team didn’t have to answer the same homeowner questions over and over again?
That’s exactly what FRONTSTEPS Resident Support does! It’s a free service that helps manage the daily support needs of homeowners, giving you time back to focus on what really matters— like scaling your communities and driving long-term success.
What Is Resident Support?
Resident Support offers professional customer support to homeowners, 7 days a week. From portal access issues to questions about online payments, our dedicated team helps homeowners get answers quickly—without pulling your staff away from core tasks.
And yes, it’s included in your plan. There’s no additional cost to you. That’s what being a valued partner is all about.
Whether homeowners need help registering in the mobile app, making an online payment, or submitting a work order, we’re here to handle it—so your team doesn’t have to.
Why Management Companies Love It
⏰ Save Time and Stay on Top of What Matters
With Resident Support, community managers save up to 7 hours per week. That’s a full day you can spend streamlining operations, improving the customer experience, or using communication tools to better connect with board members and homeowners.
Less time on homeowner requests means more time for strategic planning.
💸 Cut Costs and Increase Efficiency
By reclaiming hours of staff time, management companies using FRONTSTEPS Resident Support save approximately $16,500 per year per CAM. That’s real return on investment, especially when it comes with no added expense. Whether you’re using our accounting software or payments platform, freeing up your team allows you to grow without growing your overhead.
⭐ Deliver Better Service and Build Trust
This year, our support team earned a 93% Customer Satisfaction Score— proof that homeowners appreciate fast, helpful, and friendly service. Good customer support isn’t just about answering questions— it’s about building relationships and making every homeowner feel heard.
And with weekend and evening coverage, we help you stay organized and responsive around the clock.
Key Features at a Glance
Here’s what you get when you activate Resident Support:
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Key Features 7-Day Support Access High CSAT Ratings Included in Your Plan Communication Tools Support for Mobile & Web Users Saves You 7-Hours Weekly |
Benefits Your residents get help, even on weekends 93% Customer Satisfaction No extra cost for customers Email or call to reach our Support Team Help for every user, wherever they log in Focus more on growth, less on tech support |
How It Works
- Homeowners reach out via email or phone with a question.
- Our Support Team responds, guiding them through the issue quickly and kindly.
- If needed, the issue is escalated to your team—but most are resolved without you.
It’s a simple flow designed to reduce ticket volume and improve the homeowner experience while giving your internal team more breathing room.
Make an Informed Decision About Your Support Strategy
When you’re comparing platforms or looking for ways to streamline tasks, don’t underestimate the value of strong customer service. While other software vendors don’t offer homeowner support, FRONTSTEPS is different—we believe in true partnership. When you succeed, we succeed.
That means less back-and-forth with homeowners, fewer distractions for your staff, and more time for you to focus on growing your business.
Ready to Work Smarter?
If you’re tired of repetitive homeowner questions, buried inboxes, and staff burnout, FRONTSTEPS Resident Support is your solution. It’s powerful, cost-saving, and it makes an immediate difference—both for your team and your homeowners.
FRONTSTEPS Resident Support gives you the tools to reclaim your time, reduce costs, and focus on long-term growth— all while improving the day-to-day homeowner experience for the communities you serve.
Let us handle the homeowner inquiries. You handle growing your management company.
👉 Schedule a demo today and see how FRONTSTEPS Resident Support fits into your operations.
