The Growth of Indygo and How FRONTSTEPS Supports Management Companies of Any Size
Growing a community association management company from the ground up is no small feat. Jason Stephenson, founder of Indygo, took his experience in HOA management and turned it into a thriving business. His journey—one of resilience, adaptability, and innovation—demonstrates how the right tools and mindset can transform a vision into reality. Through strategic technology adoption, Indygo has been able to scale efficiently while maintaining exceptional service.
Jason’s Journey: From HOA Manager to Business Owner
Jason’s career in community association management began unexpectedly. After working in emergency response, he was introduced to the HOA industry by a friend at Hammersmith, where he quickly excelled from Customer Support Representative to Large Scale Management. His interpersonal skills and ability to think on his feet allowed him to secure major clients, like Stetson Hills, within weeks of joining. Over time, he moved up the ranks, taking on Directorial roles at RowCal and eventually overseeing statewide operations.
Despite his success, Jason realized that traditional management companies were often bogged down by inefficiencies and outdated processes. As RowCal expanded, Jason missed the family-oriented culture that initially attracted him to space. Determined to build something different, he left to start Indygo, a company founded on modern solutions and a fresh approach to community management.
Challenges in Scaling a New Management Company
With industry relationships and a clear vision, Indygo began gaining traction, landing its first major client, Saddleback. From there, growth accelerated, with Stetson Hills—his first major community—returning as a client, a full circle moment.
As Indygo rapidly expanded, Jason faced the common struggles of scaling: managing increasing workloads, maintaining efficiency, and delivering top-tier service without overburdening staff. This is where technology played a crucial role in ensuring sustainable growth.
Leveraging FRONTSTEPS for Scalable Success
To maintain efficiency and streamline operations, Jason turned to FRONTSTEPS, a platform designed to support management companies of any size. By integrating FRONTSTEPS into Indygo’s operations, he optimized communication, automated processes, and empowered his team to focus on strategic growth rather than administrative burdens.
Key Benefits of FRONTSTEPS for Indygo:
- Relationship-Based Management: Instead of traditional community management models, Indygo implemented a hybrid approach where dedicated relationship managers handle board interactions while VAs manage administrative work. FRONTSTEPS' task automation and document management features enable seamless collaboration between both roles.
- Scalability Without Added Overhead: By utilizing FRONTSTEPS, Indygo could expand into new markets, such as Denver and Castle Rock, without the need for a large in-house team. The platform’s efficiency tools ensure that growth does not come at the cost-of-service quality.
- AI and Future-Proofing: Jason envisions further integrating AI into Indygo’s operations, enhancing the software’s capabilities to automate tasks and improve response times. FRONTSTEPS' forward-thinking technology makes this transition smooth and achievable.
The Future of Indygo and Modern Community Management
Indygo’s rapid growth exemplifies how innovation, technology, and industry expertise can transform an HOA management company. Jason’s ability to embrace modern solutions, and partner with all-encompassing platforms like FRONTSTEPS, has allowed him to build a company that not only competes with established firms but also sets a new standard for efficiency and customer service in the industry.
Looking ahead, Jason is focused on refining Indygo’s model by further developing the relationship manager role, ensuring that each community receives a personalized, high-touch experience while leveraging technology for efficiency. Additionally, he has ambitious plans to expand beyond Colorado, targeting new markets in Arizona, Northern California, and Nevada. With the right combination of technology and relationship-driven service, Indygo is well-positioned to redefine community management in these regions.
With plans to further optimize Indygo’s model through AI and virtual assistant expansion, Jason is paving the way for a new era of community management. His story serves as proof that with the right technology, any management company—regardless of size—can scale, succeed, and redefine industry norms.
Final Thoughts
Jason’s journey from HOA manager to business owner illustrates the importance of adaptability and leveraging the right tools.
FRONTSTEPS has been instrumental in Indygo’s growth, proving that even new and rapidly scaling companies can operate with the same efficiency and professionalism as larger, more established firms. For any management company looking to modernize, optimize, and grow, FRONTSTEPS is the partner that can make it happen.
Feeling inspired by Jason Stephenson’s story? See how FRONTSTEPS can work for you—schedule a demo today!
